National Account Manager

Sales Maidenhead Full-time United Kingdom

Job Description

The National Account Manager role will be responsible for managing the relationship with Booker and developing our commercial relationship to support future growth opportunity. This is a broad National Account Manager position with a key strategic customer. Taking ownership of customer relationships, the National Account Manager will balance external customer requirements with the support of a cross functional selling team including category, shopper marketing and supply chain. With regular exposure to leadership teams within the UK and across Europe the national account manager will be fully responsible for the account management life cycle.

Key responsibilities of the role:  

  • The delivery of customer AOP P&L; encompassing agreed volume, NSV, GP & GP% measures 
  • The pricing, promotion, negotiating and account planning on the customer account
  • Developing Customer Relationships and bring the customer strategy into JDE
  • Understanding of Category, Market, Customer and Consumer dynamics
  • Negotiation of NPD listings & distribution extensions for existing products
  • Promotional Evaluation
  • Leadership of Internal Business Planning & Stakeholder Management
  • Leveraging internal resource to deliver results effective


  • Proven UK Account Executive & or Management experience in a retail FMCG brand environment, preferably having experience of dealing with customers within the Value & Convenience sector
  • Strong organisational skills with the ability to work with others to deliver a specific customer strategy
  • Ability to demonstrate NSV growth achievement and a strong ability/restlessness to seek out further growth
  • The nature of this role requires strategic capability, strong internal networks and cross-functional relationship building skills
  • Ability to deal with ambiguity, lack of data and at ease with difficult and demanding customer conversations
  • Degree educated (or equivalent)

Additional Information


We believe amazing things can happen over a cup of coffee.

Everyone’s coffee experience is unique – that’s why we bring this flavour into our careers. We keep our care and guidance individual to you. We celebrate achievements and support one another in a workplace that’s committed to doing the right thing – all across the world.

Our goal is simple but ambitious. Jacobs Douwe Egberts: a coffee for every cup.

JDE is a €5 billion global business retaining a start-up feel and containing some of the leading brands in Coffee and Tea – Kenco, L’OR, Tassimo and Douwe Egberts to name a few. The UK represents a top 5 global market for JDE and continues to be a growth engine for the category, driving premiumisation by leading the single-serve partition with the Tassimo brand and premiumising the instant coffee segment through Kenco, L’OR and the Douwe Egberts brands.